CUSTOMER SERVICE (Lockets & more info...scroll down⬇)
- Order at least 1 month before you need your completed design. We mail a kit to do your impressions. If printing more than 1 person, plan to print them at the same time.
- The kit is easy. Use & return to us within 1 month of receipt.
- Once we receive your impressions, we need 2-3 weeks to process them. Shipping info below.
We only send kits for pre-paid orders. If after you receive your kit and need more clay to re-do molds, replacement clay = $22.50.
Child's Age You may print at any age. Fingerprint ridges can be subtle at any age, especially with babies. Many parents fingerprint newborns & are happy with the results. Sometimes young children will show ridges around a smooth area in the middle of their print.
Pendant & Charm Appearance Slightly rustic, organic with minor imperfections. Yours will look similar to one you've seen, but not exactly. Print quality varies greatly. We send finished pieces that are within a normal range of quality including subtle or partial prints. We use a rating system to grade print quality. If yours is below average, we'll give you the option to buy more clay before we work on your piece. Most prints are average to slightly above average. Charm size depends on the design and fingerprint size. Younger children can have larger prints than older children. We process your prints without resizing them according to age. The inscription is a handwritten, organic look.
No Refunds or exchanges during any phase of this process once you place an order, including if you decide not to complete your kit. Full price applies for re-dos once a design is complete. This process is time consuming & we incur costs throughout every step from the moment you order. We have an excellent track record & customers are happy when they make an informed purchased. Contact us if you have questions.
Gift Giving Gift cards can be purchased here. This is a better option than sending a kit due to the clay's shelf life. Be certain that the recipient can wear silver as there are no refunds.
A Loved One Is Dying In urgent circumstances, we can sometimes use a different clay that you can find at your local craft store. Contact us for more information. Unfortunately, we can not use an ink print.
Material & Care Fingerprint jewelry is made of sterling silver. Tarnishing can occur. A silver polishing cloth cleans this well. Do not use liquid silver cleaner. If you have reactions to silver, quick blackening will occur & cleaning may not help. We are not responsible if your piece blackens for reasons beyond our control. Common reasons = body chemistry, products on your skin & environmental factors. Wear & tear of metal charms including the print area is also a possibility especially if metal is rubbing on your pieces.
Characteristics Lockets are made of recycled glass. You may see specks/ imperfections. The glass slightly magnify/distort the look of contents inside. They are double-sided & swivel so you can view from both sides. The space inside is flat, but objects may move around.
Care Keep your locket dry & remove it before sleep/exercise. It may break if dropped or the glass may fall out if your locket gets bumped around.
Opening Lockets The swivel is the part that hangs on the chain. Twist the nubby part below the swivel. This is a screw. Tighten it periodically as movement makes it loose. We're not responsible for lost locket contents.
Repairs/Replacements after 30 days are subject to a minimum $35 fee.
Fingerprint Charms For Lockets Only Little Love Charmers are made for lockets. They are thinner than the ones we normally make, do not come with a hole or jump ring and are not meant to be worn outside the locket.
Shipping via U. S. Postal Service unless other shipping services are requested.
- Fingerprint kits ($25) Kit shipping includes shipping of the kit, 1st class postage paid packaging for you to return impressions to us & shipping of your completed design. Final shipping of your design comes with signature confirmation. If no one is available to sign for your package, it will be held at your post office. Let us know during check out if you want to waive this option.
- Non-fingerprint orders ship in 7-10 business days & include tracking.
- We are not responsible for tracked shipments that show they have been delivered.
- Express delivery available upon request.
Orders from outside of the US: We only take orders from Canada. When you check out, you are only charged for basic shipping of the kit (if you order a Love Touch design) and 1st Class shipping of the completed design. We recommend that you upgrade shipping of your completed design to FEDEX Ground which costs a minimum of $25 more depending on what province you live in. We will contact you about this upon your order. We are not responsible for lost packages that may arise from 1st Class shipping. Also, you may be responsible for additional charges that FEDEX may impose that are beyond our control.
Returns/Exchanges (Non-Custom Items Only) Returns are done as exchanges within 2 weeks of receiving your item if in its original condition. Shipping fees are non-refundable. Contact us to notify us you are mailing something back.
Repairs/Replacements We test & inspect our components prior to shipping your piece. We will repair your piece if it arrives to you with defects such as broken chain or glass. Jewelry involves moving parts - normal wear & tear is expected (clasps, jump rings). Inspect your jewelry regularly. Replacements for lost jewelry are at full price.